Receptionist Telephone Skills
How to answer the phone, provide service and direct calls like a professional for any sized organization.
Course Summary
You may think answering the phone is a simple job, however doing it well is actually an extremely valuable skill that most people have not developed. If you are starting out in administration or office work, this course will ensure that your BOSS loves the way you handle the company's phone calls. You would be surprised how many companies there are with really poor customer service, who's receptionist sounds unprofessional, incompetent, or disinterested. This course will teach you to shine on the phone, and you'll have people complimenting you to your boss when they say 'Your receptionist was fantastic. Learn the tricks of getting out of sticky situations. Deal with pushy callers with ease. Turn around an angry caller. Get the right information. Sound competent, even when you don't have a clue. Improve company sales with your 'pre-sales' skills. After the course, you'll receive a Certificate of Completion.
Course Curriculum
Tahlia Bland
